Shipping policy
Shipping Policy
Last Updated: 28/07/26
Thank you for shopping with Furrish. We are committed to delivering your order safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.
1. Order Processing
All orders are processed within 1-3 Dyas after payment confirmation.
Orders are processed only on business days (Monday to Saturday), excluding public holidays.
Once your order has been processed and dispatched, you will receive a confirmation email and/or SMS with your shipment details.
Please note that during festivals, promotional events, or periods of high order volume, processing times may be slightly longer.
2. Shipping Methods
We partner with trusted courier companies to ensure safe and timely delivery across India.
Shipping methods may include:
- Standard Shipping
- Express Shipping (where available)
- Cash on Delivery (if applicable)
The available shipping options will be displayed during checkout based on your delivery location.
3. Delivery Time
Estimated delivery times are:
- Metro Cities: 1-4 Days
- Other Cities & Towns: 1 Week
- Remote Locations: 1 Week
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated during checkout based on your order value, delivery location, and selected shipping method.
Shipping Charges:
- Standard Shipping: 49
- Express Shipping: 49
- Free Shipping on orders above: 499
Any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Number
- Courier Partner Details
You can use the tracking number to monitor your shipment through the courier partner's website.
If you do not receive your tracking details within 8 Hours after dispatch, please contact our support team.
6. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery is unsuccessful due to reasons such as:
- Incorrect address
- Customer unavailable
- Incorrect contact number
the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
Please ensure your delivery information is accurate before placing an order.
7. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Public holidays
- Government restrictions
- Courier operational delays
- High order volumes
- Remote delivery locations
If your order experiences a significant delay, we will keep you informed and assist you throughout the process.
8. Damaged or Missing Packages
If your package arrives damaged, tampered with, or appears to be missing items, please:
- Take clear photos of the package and its contents.
- Contact us within 48 Hours of delivery.
- Include your order number and supporting images.
We will investigate the issue and work towards an appropriate resolution.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or failed deliveries caused by:
- Incorrect shipping address
- Incorrect PIN code
- Incorrect phone number
- Incomplete address details
If you notice an error after placing your order, please contact us immediately. While we will do our best to update the details before dispatch, changes cannot be guaranteed once the order has been shipped.
10. International Shipping
Currently, Furrish ships only within India. We are working towards expanding our services internationally in the future.
11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Furrish
Email: Phynixcare@gmail.com
Phone: 9201109918
Business Address: Beside Gst Office, Yadunandan Nagar, Tifra Bilaspur, Chhattisgarh
Business Hours: Monday–Saturday, 11:00 AM – 6:00 PM IST