Refund policy

Return & Refund Policy

Last Updated: 28/07/26

At Furrish, customer satisfaction is our priority. We strive to deliver high-quality products, and if you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

You may request a return if your order meets the following conditions:

  • The return request is submitted within 5 Days of receiving your order.
  • The product is unused, unopened, and in its original condition.
  • The product is returned with its original packaging, labels, accessories, and invoice.
  • The product has not been damaged due to misuse, negligence, or improper handling.

We reserve the right to reject returns that do not meet the above conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return, unless they are received damaged, defective, or incorrect:

  • Opened or used pet grooming products
  • Products with broken or removed seals
  • Gift cards
  • Promotional or clearance items (unless defective)
  • Customized or personalized products
  • Products damaged due to improper use or storage

3. How to Request a Return

To initiate a return:

  1. Contact us within 5 Days of receiving your order.
  2. Email us at Phynixcare@gmail.com with:
    • Your Order Number
    • Reason for the return
    • Photos or videos (if the item is damaged, defective, or incorrect)
  3. Our support team will review your request and provide return instructions if it is approved.

Please do not return any product without receiving confirmation from our customer support team.

4. Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or incomplete order, Furrish will bear the return shipping cost.
  • If the return is requested for any other eligible reason (such as a change of mind, where accepted), the customer may be responsible for the return shipping charges.

Original shipping charges, if any, are generally non-refundable unless the return is due to our error.

5. Refund Process

Once we receive your returned product, we will inspect it to verify that it meets our return eligibility criteria.

If your return is approved:

  • You will receive a confirmation email.
  • Your refund will be processed to the original payment method.
  • Refunds are typically completed within 5–7 business days after approval.

Please note that your bank or payment provider may take additional time to credit the amount to your account.

6. Exchange Policy

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product
  • A product with missing items

you may request an exchange, subject to stock availability.

If the same product is unavailable, we may offer:

  • A replacement with an equivalent product
  • Store credit
  • A refund, where applicable

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, tampered with, or incorrect:

  • Notify us within 48 Hours of delivery.
  • Share clear photos or videos of:
    • The product
    • The packaging
    • The shipping label
    • The issue observed

After verification, we will arrange a replacement or refund as appropriate.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

If your cancellation request is approved before dispatch, any eligible refund will be processed to the original payment method.

9. Refund Exceptions

Refunds may not be issued if:

  • The returned product is used, opened, or damaged due to customer handling.
  • The product is returned without its original packaging or accessories.
  • The return request is made after the eligible return period.
  • The returned product does not match the original order.
  • The return does not comply with this policy.

10. Contact Us

If you have any questions or need assistance regarding returns or refunds, please contact us:

Furrish

Email: Phynixcare@gmail.com

Phone: 9201109918

Business Address: Beside Gst Office, Yadunandan Nagar, Tifra Bilaspur, Chhattisgarh

Business Hours: Monday–Saturday, 11:00 AM – 6:00 PM IST